Outsourced customer support that sounds like you
Dedicated customer support professionals who answer emails, chats and calls in your brand voice. They learn your products and policies, work inside your help desk, and stay with your business long-term instead of rotating between clients.
At a glance
Who it’s for
Australian businesses that need dedicated customer support support.
Where
Australia-wide. Your professional works remotely, in your systems, during your agreed hours.
How it works
Discover, source, select, onboard, support — you interview and choose who joins your team.
Pricing
A custom quote as a flat monthly rate for each role, with no hidden fees.
Roles we place
Every professional is dedicated to your business only, and you interview and choose who joins your team.
- Customer service representative
- Email & ticket support specialist
- Live chat agent
- Inbound call support
- Customer success coordinator
- Order & returns administrator
What they handle in a typical week
- 01Answering customer emails and tickets
- 02Handling live chat during your busiest hours
- 03Taking and returning calls
- 04Processing orders, changes and returns
- 05Following up after sales and service
- 06Keeping customer records in your CRM up to date
Software they work in
We match candidates to the software your business already uses.
- Zendesk
- Intercom
- Freshdesk
- Gorgias
- HubSpot
How getting started works
A structured process that keeps you in control of every hiring decision.
- 01
Discover
We take the time to understand your business, your requirements and the specific skills your workforce needs.
- 02
Source
We identify professionals suited to your role, screening for skills, experience and cultural alignment.
- 03
Select
Review suitable candidates and choose the right professional for your team.
- 04
Onboard
We support the integration of your selected professional into your workflow and operations.
- 05
Support
We continue supporting the workforce relationship as your business evolves and grows.
Questions about customer support support
Make room for what's next
Big ambitions.
The right people.
Tell us where you want to go. We'll help you find the people to get there, starting with a conversation about your business.
Prefer email? admin@workforceoutsourcing.org